Why buy from Howard Orloff Volvo? Here is what our customers say....
"My experience could not have been better with Howard Orloff. It was my first time at the dealership and everyone was extremely helpful, especially Erick Clark who was taking care of the service on my car. I can't think of anything that Erick could have done to provide better service. He was prompt, knowledgeable, and thorough. He was able to help me with exactly what I was looking to get done with my car and was very easy to work with throughout the entire process from start to finish. If I ever need more service done on my car, or am in the market for a new car I will keep Howard Orloff in the forefront of my mind." ~ Jon K. (January 2012)
"Kudos to service consultant, John Kroll for his dedication, kind patience and superior knowledge and consideration as he clearly explained to me the nature of the problem, and made several suggestions as to the best course of action to resolve the issues with my car. I have been very pleased with the service outcome and the way it is running." ~ Ernestine T. (January 2012)
"The service was excellent. They took good care of me." ~ Gail W. (November 2011)
"Robert, I just wanted to write to compliment you on taking care of my case last week. I dropped off my car early Monday for body work and picked it up Friday morning. I've been in the service department for mechanical issues a couple of times, and have always felt I received excellent service (Dean is my consultant). In this particular instance though, I really appreciate the way you handled my case--I'd had a minor accident and you explained what work would be done and an estimated time frame. I even pointed out a few minor non-accident marks on the car and you made sure they were taken care of. Everything was handled in a timely fashion, you were responsive to phone calls, and to top it all off, my car was super clean inside and out when I picked it up. I was totally amazed--it looks like someone even shampooed the carpets! I just wanted to say I really appreciate the job your dealership does. And something that seems silly like washing clients' cars prior to handing them back over actually really really makes a difference. So, thanks for what you do, and thanks for treating me with respect. I've been bragging about Howard Orloff since I picked up the car and I will recommend the dealership to anyone who asks for a service or body shop recommendation." ~ Terran W. (November 2011)
"I would rate the service that I received at Howard Orloff Volvo as a 5 out of 5. Everyone was extremely helpful and friendly. My oil change only took one hour and I was very comfortable in the waiting room. Thank you for excellent service!" ~ Cassandra H. (November 2011)
"Every step in the process is easy with Howard Orloff - from Service to Shuttle to Pick-Up to Payment. Kent Feldmann always thoroughly explains every step of the process, which for me -is perfect! (I hardly know a thing about cars!) The waiting area is comfortable and the customer service from EVERYONE (including the one who pulls the fixed car around all shiny and clean) is amazing. I have always hated going to the dealership in the past - people can be so snobby and arrogant. Not only do I love my Volvo, but love Howard Orloff and the experiences I have." ~ Adriana S. (October 2011)
"I definitely rate your service department EXCELLENT!" ~ Cynthia B. (October 2011)
"Having to bring your car in for service is never convenient or fun. In general, people tend to be irritated before they even arrive to drop off or pick up a vehicle (myself included). The customer service I have (always) received from my service advisor (Kent Feldmann) as well as the rest of the service department has been outstanding. They are very accommodating and ALWAYS go above and beyond." ~ Melissa K. (September 2011)
"I would like to continue to bring my Volvo here for future services as needed." ~ Jude N. (September 2011)
"I feel that Kent Feldmann and the technicians at Howard Orloff are honest and decent persons whom I can trust in the future with the care of my car." ~ Melanie S. (August 2011)
"I would like to sincerely thank you and your staff member Tom Eckardt, for selling me the absolute best car I have ever driven, a 2011 Volvo XC60 R-design. The car is truly fantastic to drive, but what I really like to highlight is the service that I received. Tom was very helpful and provided me with the necessary assistance and help on various parts. Thank you for excellent service." ~ Rickard B. (May 2011)
"Everything was wonderful. This was our 8th Volvo and I am proud to say where it came from. Customer service is important to me and you guys rate number one without a doubt." ~ Mary and Greg R. (March 2011)
"Thank you John Kroll. I so appreciate that you accepted my car for servicing even though you knew I was mistaken as to the date of my appointment. Your consistent and courteous assistance is greatly appreciated." ~ Beverly B. (March 2011)
"We cannot thank you enough for the great customer service you provided to Adam and I when purchasing our Volvo. We are so thrilled with the car! The whole experience exceeded all of our expectations! John is a true professional. Thanks for everything!" ~ Lindsay C. (January 2011)
"I wish to thank you for your help with my wife's car Saturday. Without your input I don't believe we would have been serviced until Monday. Again thank you so very much, Jeffrey." ~ James O. (January 2011)
"I just wanted to take a minute to tell you how impressed I am with your receptionist, Linda Beavers. She is always polite, courteous and helpful. I have been in your showroom a few times and have witnessed first hand how busy the phones can be, yet she manages to remain calm and congenial at all times. It is not easy to maintain that type of composure under pressure, and she certainly handles herself well." ~ Summar J. (January 2011)
"Kent was very helpful and excellent!" ~ Raymond R. (December 2010)
"Marty Surges was great!" ~ Steven R. (December 2010)
"Excellent as always." ~ David H. (December 2010)
"Robert McConico and Enterprise Team are great!" ~ Elaine Z. (December 2010)
"I am writing to thank you for the outstanding service that I have received from your dealership. In the last ten days, I have had some major league car issues that included the need to correct a faulty oil change provided by a different vendor and being hit by a motorist while driving a loaner from your dealership. Needless to say, none of these experiences were pleasant. However, through all of it, your people have been outstanding. Kent Feldmann, in particular, has been exceptional in fielding my calls, answering my questions and making sure that I am satisfied with the work performed." ~ Scott (May 2010)
"I write to express my gratitude for the exceptional service I recently received from the team at Howard Orloff Volvo. My amazing experience with Howard Orloff Volvo ensures that I will service my XC90 with the Orloff team and recommend them to whomever will listen. As they predicted, I do "love my Volvo". Thank you for all the help and for the kindness of the Howard Orloff associates." ~ Dina (March 2010)
"My recent experience with Howard Orloff was great and it says a lot about the Orloff organization. I want to take the time to say thank you to everyone involved. Thank you so much for everything! Great job Tony Basich and John Kroll." ~ Justin U. (March 2010)
"Your staff is always so cordial and professional. My visit today was brief - windshield wiper blades- yet Amy Fields (always helpful), Thomas Frizzle (he got my car washed) and David Benjamin assisted me in Parts. It is enjoyable coming here. Thanks for the hospitality." ~ Anita (March 2010)
"I purchased my Volvo S70 in 2001 from Howard Orloff., staking claim on a '98 when I learned that Volvo would no longer offer that classic and elegant body-style I had admired for years. Since then, I have been bringing my car to Orloff Volvo for service. A month ago, I brought it in for extensive repairs and scheduled maintenance. Today, I am filled with a sense of appreciation for the quality of service I, and my car, received from Orloff, via Tom McCabe!! Marsha L. (December 2009)
"I just wanted to pass along some positive feedback on your service department. I was working with Thomas (Frizzle) on resolving an ongoing issue with my 2005 S40, and he was very courteous, professional, and helpful in providing me with timely feedback and thoughtful options regarding the work that needed to be done, and how it related to my warranty. I am continually impressed with the employees at this location -- truly great customer service. Thanks! Danny F. (November 2009)
"My many thanks to Orloff Volvo and Robert McConico for your helpful, proffesional, and competent service. Mr. McConico was so very cooperative and did such a good job. No wonder I send so many people to Orloff! Sandra K. (August 2009)
"After purchasing a XC-V70 2002 from your dealership a few months ago we recently took a vacation to the north woods...We heard a strange sound coming from the driver's side wheel and upon inspection we discovered a scratch and a deep dent in the rim...We called your service department on Saturday..We spoke to Bill Nyhan who did not have the part in stock, but Bill Nyhan would order it from Atlanta.....and we should receive it Thursday. About a minute later BIll Nyhan calls us back to say he found the coil spring at the dealer in Oak Park and our son was able to Fed-Ex the part to us on our trip. We were able to continue our vacation plans thanks to Bill Nyhan in service. Bill went the extra mile to help us. Bill Nyhan clearly knows what service means. We can't thank him enough!" - Mr. and Mrs. John I. (July, 2009)
"I want to express our thanks for the professional handling of the events surrounding our Volvo S60. Chuck provided us with information whenever we requested it and treated us with honesty and respect. Chuck is an assest to Howard Orloff Imports and Volvo." ~ Marcia K. (July 2009)
"Tim is a cool dude. He was totally wicked awesome!" ~ Eugene J. (June 2009)
"Would highly recommend. Loved Bill Grzesinski. We felt no pressure from your dealership. A class act!! Thank you." ~ Mr. & Mrs. Jeff H. (June 2009)
"You made getting a new car easy! Thank you." ~ Norma B. (May 2009)
"Very positive experience; we will shop at Orloff again." ~ Howard & Audrey S. (May 2009)
"Bill Grzesinski was exactly the reason why I bought at Orloff instead of a competitor offering the same price. Service, Service, Service!!" ~ Steven T. (May 2009)
"I’m writing to express how pleased I am with my recent purchase...I would especially like to thank Timothy Byrnes, Sales Executive. Without his special care and attention-and let’s not forget-remarkable patience, this sale would not likely have occurred. By not resorting to the typical game and pressure tactics found at many dealers, and by not placing me in a position where I would have to bargain over the price of the car, Timothy Byrnes made me feel very confident and comfortable with the purchase of my vehicle. I would definitely turn to him again when it is time to replace my current Volvo...I can confidently say that you will have my business for many years to come." ~ Michael E. (April 2009)
"This was the best car buying experience I've had." ~ Valerie Y. (April 2009)
"A good experience, start to finish. Friendly upbeat staff. Dog friendly is a bonus++!" ~ Don & Elizabeth P. (March 2009)
"Not only was this a great experience, but my wife left something in the showroom and the salesman delivered it to our house. What service!!!" ~ Richard S. (March 2009)
"There was never a question about whether we would buy another Volvo - even after our accident. The car was amazing in terms of stability under duress. Jay Conley was terrific throughout our new search. WE LOVE YOUR COMPANY!" ~ Shelley G. (February 2009)
"We have been a loyal Volvo/Orloff customer for 20 years and many Volvos - there is a reason - the car and your dealership!" ~ Walter C. (January 2009)
"This was my first time buying a car at Howard Orloff. I was exceptionally pleased with the courteous service, care and attention to detail of the sales and business staff. They made every effort to please the customer." ~ Phyllis G. (January 2009)
Please check out the above testimonials before turning to Howard Orloff Volvo's Yelp reviews. Above are Howard Orloff Volvo reviews from some of our customers but if you want to learn more simply call us toll-free at (866) 219-6025. Contact us as well if you would like to review Howard Orloff Volvo on your experience!
